Tenant FAQ

You have to be at least 18 years old. If you aren't under 18, use our online portal for submitting an application.

Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we'll quickly organize a property viewing. Our goal is to make sure you'll find your dream home.

No, you need to send an application for a viewed property. Otherwise, we will deny your application while retaining the application fee. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf.

It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.

Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

Security deposit equals to two months' rent. You need to pay the full amount before moving in.

Your rent is due on the first day of every month. We offer a variety of payment options.

Pay online Click here to access the system. Use Tenant Login to view your account balance as well.

Mail the rent directly to our office. Don't forget to indicate your address and unit number on the money order memo.

Use PayNearMe to pay at an available retail location

Bank automation. Use auto-transfer and never miss a payment

Please note that cash payments aren't accepted due to security reasons.

Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.

Immediately call our accounts receivables department. Failing to contact could lead to an eviction.

Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.

The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.

No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.

Yes, all the tenants need to have renters insurance before moving in. You have to show a renters insurance confirmation before getting the keys.