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Effective communication is a key component of successful property management, especially for rental property owners overseeing multi-family units. In a multi-tenant setting, timely and professional interactions are essential—not only for resolving issues but also for building trust, encouraging lease renewals, and creating a positive rental experience. However, with the variety of communication channels available today, rental property owners often ask themselves if they should call, email, or text their tenants. Each method of communication …

Landlords and tenants in Massachusetts have certain legal responsibilities when a property is rented. One such responsibility is complying with Massachusetts law. M.G.L. c. 186, § 15B is the statute that governs the collection, handling, and return of security deposits. As a landlord, you should clearly outline expectations around security deposits in a valid written rental agreement. It’s important to be well-versed in how to properly handle a tenant’s security deposit before renting, as failure to comply can result in costly legal disputes a…

Client Overview: An experienced investor with many hundreds of units owned was looking for a Property Management company to partner with them to execute on a value-add turnaround strategy for their recently acquired portfolio of 96 units in New Bedford, MA. Challenges: Below-market rental income impacting profitability. Challenging tenant relationships and late payments. Slow tenant turnover causing lost income. Partnership with Howzer Property Management: After partnering with Howzer Property Management, a detailed rental analysis was cond…

Key Takeaways Effective Marketing: Utilize multiple platforms like social media, word of mouth, and even traditional methods (newspapers and bandit signs) to attract a diverse pool of potential tenants. Thorough Screening Process: Carefully vet tenants through applications, credit checks, income verification, and references to ensure they are financially responsible and capable of maintaining your property. Security Deposits and Clear Policies: Always require a security deposit to protect your property, and establish clear expectations around …

A multi-family property can be a great investment. Multi-family homes and apartment buildings can provide you with a stable source of passive income. By renting out all the units in the building, you can earn a high rental income that lets you live a more comfortable life. In order to start enjoying the financial benefits of owning a multi-family rental, you need to find reliable, long-term tenants. If your renters are not sticking around for more than a couple of months, you’ll be unable to maintain a stable income and will start losing money…